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Warranty Information

Limited Lifetime Warranty

 

SXS Gear LLC Portal Lift System

SXS Gear LLC. offers a Limited Lifetime Warranty on our Portal Gear Lift Systems.  This warranty is only for the original purchaser.  SXS Gear warrants the entire Portal Gear Lift System and it components, except for the normal wear and tear items.  Wear and tear items are considered gaskets, bearing and seals.  Warranty is limited to materials and workmanship defects at the time of install onto your bike.  We do not warranty against installation errors.  Under no event shall the seller have any liability for the damages of any kind resulting from the breach of this warranty.  Warranty will be void on all products that have been miss-installed, improper installation, abuse, negligence, or modifications from the original product sold by SXS Gear.  This warranty is the complete warranty offered by SXS Gear LLC.  No other warranties are expressed or implied.

 

If you have questions or have a warranty issue, please contact our warranty department directly. Phone 810.422.5539  For help on warranty, please have your original invoice and dealer/retailer information.

 

To start a warranty claim, please contact our warranty department for a warranty claim number.  That number must be placed on the exterior of the box before shipping.  Please include a copy of all original paperwork inside the box with your parts being returned.  All shipping cost for warranty repairs are at the expense of the shipper.  We will not accept any COD shipments.

 

When the warranty parts are received by our team, they will be inspected by our warranty department to determine if the damage was a manufacturing defect or wear and tear based on usage.  We will contact you with 3 days of receipt of your package and review of the parts received.  We will make every effort to get info to you the same day the parts are received.  After inspection, we will determine a cause and course of action to get you replacement parts.  There may be fees for the new parts to be sent back to you.  We will work with you to get the process handled quickly.

Replacement parts for every product we sell are available directly on our website.

As always, thanks for your business.  See you on the trail!